Gaining and maintaining competitive advantage is the challenge. Customers demand higher quality, lower prices and products delivered faster every day. Customer services are expected to be no less than perfect – quality, quickly and with a smile - no exceptions.

APRIL UPDATE: Our Q1-2012 Sabbatical is over - and as many of you know, we are working on a couple of new projects, articles and a business Modeling "how-to" book. For the many of you helping us with the articles and case studies - thank you.
You and your competitor(s) share up to 95% of the same business processes, labor markets and operating costs. The remaining 5% is where you take advantage...
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“Life doesn't imitate art, it imitates bad television."
Woody Allen
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BPM Survey: What type of skills are needed most for successful BPM implementation?